Today’s digital customer experiences are powered by social, big data, cloud and analytics. However, customers today demand more than what is possible with social, big data, cloud and analytics. Wendy Komadina, Head of Product and Brand: Data Centre Group at Lenovo ANZ explores which key technologies will power the future of customer experience.

Key Takeaways:

  • Personalising experiences to customers go beyond getting social, big data, cloud and analytics right
  • Artificial intelligence, Chatbots, Biometrics and Omnichannel touchpoints are powering future customer experiences
  • Delivering exceptional customer experiences while creating exceptional business value is the key